Suck it Social Media

Over the weekend we had a family debate on Instagram. My friend Kate had the idea for the kids to argue our perspective and for the grown ups to argue the kids' perspective. Lucia's and her friend Oona argued against Instagram and Oona's parents Kate and Rupert and I argued for Instagram. Nancy, my partner and a lawyer organized the structure and acted as Chief Justice. My mother, Oona's little sister Bea and her friend Maya acted as the other justices on the bench.

It was a great opportunity for all of us to learn the other side of the story and build some empathy and understanding about how it feels to be a kid or a parent in the world of social media.

As the plaintiffs, Kate, Rupert and I (dressed like British Barristers) opened the proceedings with why we Instagram should be granted. Then Oona and Lucia (dressed up like me and Kate) argued against it. The debate, scheduled to last about twenty minutes, lasted an hour-and-a-half.  Lucia and Oona argued well, ultimately winning the debate. Their arguments against Instagram and social media in general were compelling. The girls' main points against social media (Instagram specifically) were:

  • The negative elements of FOMO (fear of missing out)
  • The things posted on social media are not real; they are exaggerated, touched up and fake.
  • The occurrence of Anxiety and Depression with social media
  • Harassment on social media
  • The danger of child predators.

The parental arguments for Instagram were:

  • We're in the social media age and kids need to be exposed at some point; it's better to be exposed in the safety of their families instead of waiting until college when there is no support.
  • We also argued that giving kids Instagram provided opportunities for creativity and new community connections.

One of the most convincing arguments presented by Oona and Lucia was the idea that Instagram allows people to be indirect and this indirectness can really hurt people's feelings; it can contribute to anxiety, isolation and depression. Texting, calling on the phone or saying something to someone directly, they contended, are all better ways to communicate than a public forum where misinterpretation and group think are rampant.

Ultimately the girls won the trial. There arguments against Instagram convinced the judges that the app comes with significant risks and pitfalls. But the judges also decided that Oona and Lucia should both get Instagram accounts with certain parameters.

My personal experience having a professional Instagram profile has been complicated. When I look at other yoga teacher posts I invariably feel like I'm not doing enough, like I'm not creative or captivating or cool. But my mental health isn't compromised. I don't feel like anyone says anything unkind or cruel or excluding like what happens with middle school Instagram.

I share all of this in the midst of another social media experience I am having with a public forum that rates businesses. Recently I got a complaint about something at the studio. I immediately wrote the complainant back and committed to looking into her issue. I then granted this person a full refund, comped her a class and apologized for the inconvenience.  I invited her to call me directly and talk about her experience. A few days later one of our teachers noticed a review on the business rating page and let me know.

I was surprised by the review as I'd reached out to the reviewer just days before offering a remedy to the problem. I wondered why she felt the need to write publicly instead of contact me directly, especially after we'd exchanged several emails and I offered her a refund and free class in addition.  Why did she go public instead of calling me, connecting with me?

It got me thinking about Oona and Lucia's presentation of the pitfalls of Instagram. It's easy to be upset, to judge, to exclude when there's no direct contact, but is it satisfying? Does it make the individual who posts happier? I don't post on business review sites but I do regularly send emails to businesses where I have a good experience or a bad one. I'm old school. I believe that people generally mean well, even if I have a bad experience in their establishment. Mistakes happen. People have bad days. But most people are good and deserve a chance to be better. I want them to know directly, so I tell them.

I get it. Social media is the way of the modern world. We connect through it. We learn through it. But we are still human with hearts and minds and feelings and thoughts. As a parent I struggle to help my child navigate through this morass or messaging, posting, rating. I understand from my Instagram trial prep why people use social media, even why they love it.

As my daughter moves into this brave new world, I will encourage her to remember kindness, to practice forgiveness, to be open-hearted and assume best intentions. I know she'll be hurt, rejected, anxious and sad at different times because of what happens on Instagram. She'll have to find a way to shake that stuff off, to let it go. Like all of us, Lucia will also have conflict and feel hard feelings with actual humans face to face. But in those cases, she'll also be able to look the other person in the eyes, to listen, to offer or receive (or both) an apology, to get some kind closure.

As as I fumble my own way through the jungles of social media, I can see that I too will experience hurt, rejection, anxiety and sadness from social media.  I'm bummed about the interaction I had with the student who chose to use a public forum to talk about her experience at The SweatBox instead of reconciling with me directly which would have given us both a chance to feel closure, maybe even contentment. But that didn't happen so just like Lucia will have to do with negative experiences on Instagram, I'm letting this experience go. I'm shaking it off and moving on.

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